A practical approach to the operation of telecommunication. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. Aug 19, 2019 download scientific diagram etom level 1 and 2 processes within level 0 process operations real options in telecom infrastructure projects a tutorial. Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Fcaps is an acronym for fault, configuration, accounting, performance, security, the management categories into which the iso model defines network management tasks. Business process framework etom addendum u gb921 addendum u, version 1. For the business process framework etom processes definitions please refer to tm forum document gb921d v9. Based on this, a more extensive activity is proceeding separately to work through this methodology across the etom framework. From the highest enterprisewide level, the etom framework defines a business process framework using hierarchical decomposition to structure the business. Tonex frameworx training etom training, business process framework, provides the details behind the standards for development and deployment of ossbss operationsbusiness support systems. The telecom operation map tom was extended in 2001 to etom, an acronym for enhanced telecom operations map. Mar 05, 2020 telecommunications management network.
Itut recommendation m the business process framework etom is a critical component of frameworx, the tm forums blueprint for enabling successful business transformation. Business process framework etom a clear and concise. Media in category business process framework etom the following 3 files are in this category, out of 3 total. Jun 27, 2018 apqcs process classification framework pcf is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. Objectives provides a business process blueprint for service providers to streamline their endto. Figure 1 process model and etom flows within this context, the definition of efficient and customeroriented business processes is a crucial success factor.
Enhanced telecom operations map etom the business process. Only employees of current tm forum member companies are eligible to take the exam. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. The business process framework etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Business process framework etom a clear and concise reference gerardus blokdyk on. Business process framework etom fundamentals onsite. The process elements in the business process framework.
Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. The etom framework contains seven endtoend vertical process groupings that are the processes required to support customers and to manage the business. Tm forum 2012 business process framework etom for the information and communications services industry addendum d. We all know that making the best use of all the assets you have is a best practice for any business. The etom business process framework is a reference framework for categorizing all the business activities that a. Learn a common, businessled approach to rationalize the processes that run your business. The endtoend processes represent 400 sub processes, some of which are reusable across process areas. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. Overview of tm forums business process framework etom fundamentals course.
The business process framework also known as the etom is an ongoing tm forum initiative to deliver a business process model or framework for use by information, communications and entertainment. Itil good practice services using process flows built using etom i. Industryspecific process classification frameworks apqc. It also forms the basis for a variety of projects related to business processes. See more ideas about enterprise architecture, business and business architecture. Apqc process classification framework pcf cross industry. Jun 14, 2019 the business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Using a selfassessment tool known as the business process framework etom scorecard, you will develop a clear picture of which business process framework etom areas need attention. This is a handson style course where you will learn, practice and test your knowledge.
The business process framework etom is a critical component of the open digital. The etom enhanced telecom operations map, pronounced eetom is the frameworx business process framework. Preface business process framework the business process framework etom is a reference framework for categorizing all the business activities used by an enterprise involved in delivering online information, communications and entertainment services. The business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Let us show you how tm forums business process framework can be used to support a range of business. Business process framework etom practitioners course. The focal point of the etom is the core customer operations processes of fulfillment, assurance and billing fab under operations.
The model describes the interaction of processes between different stakeholders in the telecommunications value chain. The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in figures 8 and 9. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil. The etom business process framework can be used as a tool for analyzing existing processes and for developing new processes. Download the entire gb921 business process framework etom r17. They are based on a 2006 report prepared by the general accounting office, evidence of quality in distance education drawn from interviews with the accreditation community and the best practice. Business process framework l3 descriptions are analyzed by looking for implied tasks. Business process framework etom practitioners course how to use the business process framework for an agile digital business who should attend.
It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. Frameworx contracts can be seen as extensions of application programming interface api specifications. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. The process model discussed in this paper complements etom by providing an endtoend process flow driven view to the different functional groupings. The business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers in the telecommunications and entertainment industries. Wishes to extend their understanding andor start implementing the framework is or will be involved in a business process transformation project. May 27, 2019 enhanced telecom operations map etom pdf the enhanced telecom operations maptm is an ongoing tm forum initiative to deliver a. A framework for the development of service management systems. This recommendation contains the main body of the etom business process framework. In nonbilling organizations accounting is sometimes replaced with administration. Telecom process telecom business process interfacing.
Manage revenue assurance policy framework manage revenue assurance operations. About the business process framework etom fundamentals course. Ngoss etom business processes service management operation. Tm forums business process framework fundamentals course gives you a deep dive on one of the most wellknown and widelyadopted standards in our industry to do just that. The telecommunications industry uses epcs etom framework to support their key business processes with etom business process framework.
The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. The etom business process framework gb921 serves as the blueprint for process direction and the starting point for development and integration of business and operations support systems bss and oss respectively and, helps to drive tm forum members work to develop ngoss solutions. Under interfacings guidance and an etom assisted approach, the process team has successfully mapped 150 endtoend processes structured in a framework of 6 toplevel core process areas. Fcaps is the iso telecommunications management network model and framework for network management. The two main techniques used to analyze existing organizational processes are through process interaction and. This course is proposed to give an outline of frameworx, business process framework and its key parts. Framework, with a particular focus on process decomposition, simpli. Frameworx, business process framework training authorstream. What tools and technologies are needed for a custom business process framework etom project. All documents approved by the tm forum as well as those previously. The business process framework etom comprises of functional process structures, i. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. This course is intended to provide an overview of frameworx, business process framework. This is done through definition of each area of business activity, in the form of process components or process.
Pdf reference process flows for telecommunication companies. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr. The business process framework is an operating model framework for telecom service. Etom business process framework pdf free download as pdf file. About the business process framework etom fundamentals. Aug 10, 2014 etom business process framework enhanced telecom operations map. Each etom process is supported by descriptive text. Sep 08, 2015 overview of tm forums business process framework etom fundamentals course. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run.
This course is intended to provide an overview of frameworx, business process framework and its key components. Tonex frameworx training etom training, business process framework is a 2 days course what gives the subtleties behind the benchmarks for advancement and arrangement of ossbss operationsbusiness support systems. Itil is a set of nonprescriptive guidelines for itict service management. The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum version release 4. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. This is similar to how process decomposition can use semantic analysis. Design and implementation of a telco business intelligence. Manage revenue assurance policy framework manage revenue assurance operations support revenue assurance operations. Let us show you how tm forums business process framework can be used to support a range. Business managers, enterprise solution architects, process practitioners and quality. Business process framework etom fundamentals onsite expand your frameworx foundation. Once there, you may also find additional versions of the framework including previous releases, the excel version, and alternative languages where available. Note that this suite is labeled with the reference gb921.
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