Imagine if your knowledge management software worked the same way your brain works. Free case study to xerox knowledge management xerox provides support for hundreds of products to its global customer base. Kana case management software provides increasingly specialized knowledge to agents who, more often than not, need to solve issues that are. Kana enterprise knowledge management maximizes agent effectiveness by providing access to knowledge through intelligent search and browse, contextual filters, and troubleshooting processes. Kana knowledge management is knowledge management software. It includes solutions for the agent desktop, email management, knowledge management. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Kana enterprise kana knowledge management spar solutions.
With kana, service agents gain total control over the customer service process, so they can take care. Review software share your experiences with other software buyers. With kana, companies can give their customers the freedom to obtain exceptional service, when and how they want it. Kana, a portfolio company of accelkkr, understands the value of great customer service experiences. Use an easy sidebyside layout to quickly compare their features. What are the best knowledge management tools out there. Kana iq has also been scalability tested, and its robust architecture makes it the perfect solution for enterprise deployments. Advanced knowledge management software configuration. Kana iq tips make the most of your knowledge management. Verint knowledge management for selfservice can help you.
Its reliance on a system of disparate interfaces and applicationsacross. Knowledge management software white papers, software. Join fiona keough, ceo at ata and kelly koelliker, knowledge management expert at kana, to get your howtoguide for achieving consistent customer experience, increased first call resolution, and better. Kana enterprise knowledge management maximizes agent effectiveness by providing access to knowledge through intelligent search and contextual filters. When you consider the effects of a knowledge management systemreduced onboarding costs, increased customer retention, and moreit becomes apparent that investing in knowledge.
Com hem will use kanas entire knowledge management suite for selfservice and assisted service and the company will deploy kanas email response and online collaboration. With kanas knowledge management software, xeroxs knowledge is made accessible to both agents and customers in a consistent user interface. Are you taking advantage of all the capabilities that the software has to offer if i told you that kana iq is a robust. The knowledge management km market continues to grow, as companies seek to enable their customer service representatives csrs to locate specific product or servicerelated. Kana enterprise is a customer experience management software solution for large enterprises. Verint engagement management kana enterprise verint engagement management is a suite of solutions including knowledge management, selfservice, employee desktop, case management and. Knowledge management system by shelf shelf is an awardwinning knowledge management platform with advanced ai and the best search in the industry. Let our experience pave your path to better results for your customers and for you. Knowledge management software 2020 best application. Imagine your software automatically understanding concepts without manual intervention. Kana software has added a knowledgemanagement module to its hosted callcenter applications. Knowledge management is the name of a concept in which an enterprise consciously and comprehensively gathers, organizes, shares, and analyzes its.
It enables your organization to locate, capture and share information with staff and customers. Kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Maximize handle time and agent efficiency though crm integration. Kana email management is email management software, and includes features such as email archiving, queue manager, response management, routing, signature management, and spam blocker. Xerox knowledge management, free kana software, inc.
Kana is a united states software company that was founded in 1996, and offers a software title called kana email management. Kana beefs up hosted callcenter apps informationweek. Customers can access information on any xerox product. Phpkb is the leading fully responsive webbased knowledge management software that allow support teams to create knowledge base articles to share stepbystep instructions and guides, along workarounds and solutions to common problems. Provide a superior customer experience at a lower cost. Using our interactive clusterization grapg, you will perform searches and select relevant information up to 40%. With experience built over implementing hundreds of implementations, spar. Spar solutions has been implementing and supporting verint kana crm solutions since 2004. Customer service provider kana integrates email solution.
Kana express integrates with the following applications. Ask not what tools are best ask what approaches to sharing, innovating, reusing, collaborating, and learning have proven effective. Helpjuice system is a good knowledge base software for decreasing your time wasted in customer support by helping the customers help themselves. Does your organization use kana iq formerly servicesoft to manage knowledge. Kana makes every customer experience a good experience.
Kana is a united states software company that was founded in 1996, and offers a software title called kana knowledge management. Kana knowledge management is knowledge management software, and includes features such as cataloging categorization, collaboration, data management, full text search, guided problem solving, self service portal, knowledge base management, and decision tree. In this video, see why kana is the recognized leader in knowledge management. Kana solutions verint kana crm services spar solutions. Kana express vs knowledgeowl 2020 comparison financesonline. Kanas email response is designed to automate the process of managing and responding to emails, with intelligent message handling, scripted answers, scalability and an. These solutions simplify customer service by providing a single solution that spans channels, data, process and knowledge. We know every channel through which a customer communicates withand. The kana product suite includes the following components. See who you know at kana software, leverage your professional network, and get hired. Kana enterprise knowledge management maximizes agent effectiveness by. Com hem to enhance customer service with kana software.
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